Frequently Asked Questions

What type of wax do you use?
We use eco-soy wax for both candles and wax melts. It is an all natural soy wax, that is vegan-friendly, sustainable and biodegradable.

Are your products tested on animals?
No. None of the products we use are tested on animals.

What is the dispatch time for orders?
We aim to dispatch all orders within 5 working days, though it’s usually within a day or two. We only sell what we have in stock and ready to ship, so you won’t be left waiting for weeks.

Do you ship to the US and Canada?
Unfortunately at this time, due to insurance restrictions we’re unable to ship to the US and Canada.

What type of wax burners can we use for your wax melts?
The only wax burners/melters that we’re aware of not working with soy wax are Scentsy burners, which aren’t strong enough to melt soy wax.

A product is showing as not in stock, when will it be back in stock?
Whilst we try to keep all products in stock, some of the more popular ones sell out quite quickly. As making wax melts can be a time consuming process, and is also dependant on the availability of fragrance oils, it can take a while for us to get the product back in stock. But you can opt to submit your email to be notified once it is back in stock.